Frequently Asked Questions

General

What is ShezoraKart?

ShezoraKart is a family-run online store that provides useful, problem-solving products across categories like Home, Kitchen, Pets, Fitness, Storage, Beauty, Sports, Health, Gadgets, and Personal Care at affordable prices.

Where does ShezoraKart deliver?

We currently deliver products across India only.

What type of products do you sell?

We sell a variety of everyday useful products, including home essentials, kitchen items, gadgets, fitness products, storage solutions, beauty products, sports items, health products, pet products, and personal care products.

How can I contact ShezoraKart customer support?

You can contact us through:

Email: shezora.in@gmail.com

Phone/WhatsApp: +91-9645846649

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM

Shipping and Delivery

How long does it take to process my order?

Orders are usually processed within 1–2 business days after confirmation.

How long will my order take to arrive?

Delivery usually takes around 5–7 business days after shipment, depending on your location and courier service.

Do you offer free shipping?

Yes, we provide free shipping on orders above ₹500.

How can I track my order?

Once your order is shipped, tracking details will be shared through email and SMS. You can also check your order status through the tracking page.

Payment Questions

What payment methods do you accept?

We accept multiple payment methods, including:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Cash on Delivery (COD)

Is Cash on Delivery available?

Yes, COD is available. There is no extra COD charge.

For COD orders, verification may be required through a phone call before shipment.

Which payment gateway do you use?

We use PhonePe for secure payment processing.

Which courier partners do you use?

We work with trusted courier partners including:

  • BlueDart
  • DTDC
  • Delhivery
  • XpressBees
  • Ecom Express
  • Ekart
  • Amazon
  • Shadowfax

Courier selection depends on your location and order requirements.

Return & Refund Questions

What is your return policy?

We offer a 7-day return window after delivery.

The product must be unused, in original condition, and an unboxing video is required for return or exchange requests.

Are all products eligible for return?

No. Certain items, such as personal care products, cannot be returned due to hygiene reasons.

How will I receive my refund?

Approved refunds are processed:

  • Prepaid orders: Refund to the original payment method
  • COD orders: Refund to your bank account

Refunds usually take 8–15 working days after approval.

If you have any other questions, feel free to contact us:

ShezoraKart
Email: shezora.in@gmail.com
Phone/WhatsApp: +91-9645846649